Problem Definition

This dashboard was developed in order to monitor and track the individual CSAT scores of employees, which is one of the key performance indicators (KPI) used in performance reviews of employees. The dashboard accurately measures the performance of the employees, identifies any gaps in service delivery, and encourages change.

The result of the process is:

• determine the staff's individualized customer satisfaction (CSAT) level.

• Identify problematic areas for customers, with the goal of providing improved service and resolving issues more quickly.

Sources of the data: 

• Azure SQL Database

• Oracle Database